Incorrect Banking Information
Your payout cannot be completed if your banking information is incorrect. If you don’t make the necessary changes, your payout will be declined, and your payout frequency will be changed from auto to manual.
Spring Ferrara 
 
Banking  




How do I reset my password?
In order to reset your password select Forgot Password on the login page of FANZEN. Type the email linked to your FANZEN account and select Send. FANZEN will send you a link to reset your password. Type in your new password and select Confirm.
Nyala Murrell 
 




Why isn’t my video/post uploading?
In order to successfully upload a video/post creators must stay on the page until the content is finished uploading. Clicking onto a different page will disrupt the uploading process and you’ll need to start over.
Nyala Murrell 
 


How do I get a refund?
FANZEN does not provide refunds or credits for any partial subscription periods. For more information please visit our terms of service https://fanzen.com/page/terms
Nyala Murrell 
 
Banking  


How do I add funds to my payment wallet?
In order to add funds to your payment wallet click the Human Icon in the far-right hand corner. Go to the drop-down menu and select “Payments”. Transfer a minimum of $10 to your payment wallet. Select “Deposit Funds”.
Nyala Murrell 
 
Banking  


How do I add my card to FANZEN?
In order to add your card to FANZEN click the Human Icon in the far-right hand corner. Go to the drop-down menu and select “Payments”. Click on Add a Payment Card or the Plus Sign Icon to add your credit card details and billing address.
Nyala Murrell 
 
Banking  




How do I upload my W-9 form?
In order to upload your W-9 form login to your fan account. Navigate to the 'Banking' section in your account. Attach a photo of your ID. Attach a photo of you holding your ID and a signed and dated W9 Form. Click 'Save'.
Nyala Murrell 
 
Banking